Version Date: 20th June 2025

Last Updated: 20th June 2025

​

Privacy Policy

This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with the Caldra Rugs website ("Website"). Caldra Rugs is a vertical and registered brand division of Hollan Hallrow Private Limited, a privately held international company headquartered in India, operating globally.

 

Caldra Rugs is not a separate legal entity.

​

If you have questions about our privacy practices, you can contact our global privacy officer at privacy@hollanhallrow.com.

​

1. Information We Collect

We may collect the following types of personal data:

• Identity Data: name, company name

• Contact Data: email, phone, address

• Technical Data: IP address, browser type, location

• Usage Data: page views, session duration, interactions

• Marketing & Communications Data: preferences, inquiries

• Uploaded Content: images or files submitted via forms

 

We collect this data via:

• Contact and quotation forms

• Analytics tools (e.g., Google Analytics, Facebook Pixel)

• Cookies and web beacons

​

2. How We Use the Information

We process your information for:

• Order fulfilment and quotation

• Custom product services

• Site performance and analytics

• Marketing communication (opt-in based)

• Legal compliance (e.g., tax, export laws)

​

3. Consent Requirements by Region

We implement region-specific consent models:

• EU/EEA, UK, Switzerland – GDPR-compliant opt-in consent with cookie banners and granular preferences

• USA (CCPA/CPRA) – Opt-out model with clear “Do Not Sell My Info” mechanisms

• Canada (PIPEDA) – Informed implied or explicit consent for data use

• India – Compliance under IT Act, 2021 amendments and DPDP Bill

• Australia & NZ – Compliant with Privacy Act 1988 and NZ Privacy Act 2020

• LATAM (e.g., Brazil LGPD) – Consent and ARCO rights for access, rectification, cancellation, and opposition

• Africa & Islands (e.g., POPIA) – Consent with right to access, correction, deletion

• Middle East (UAE, KSA) – Local law-aligned data transfer and processing transparency

• Russia – Local storage requirements and federal consent rules

​

4. International Data Transfers

We may transfer your data to countries where our processing partners are located. These transfers are governed by:

• Standard Contractual Clauses (EU/UK)

• Adequacy decisions

• Binding corporate rules where applicable

​

5. Data Retention

We retain personal data:

• For the duration of the business relationship

• Up to 5 years for legal/accounting compliance

• Until consent is withdrawn or data is deleted upon request

​

6. Data Subject Rights

You have the right to:

• Access, correct, or delete your data

• Withdraw consent

• File a complaint with your local Data Protection Authority

Region-specific instructions are provided on request.

​

7. Children’s Data

We do not knowingly collect data from children under 16 years of age. If we become aware, we will delete such data.

​

8. Data Security

We use:

• TLS encryption

• Role-based access controls

• Periodic vulnerability scans

In the event of a breach, users will be notified within 72 hours where legally required.

​

9. Cookies and Analytics

This website uses cookies for:

• Session management

• Behaviour analytics

• Advertising (if applicable)

You may disable cookies via browser settings. A cookie banner is shown on first visit.

​

10. Grievance Contact by Region

Email: privacy@hollanhallrow.com We will respond within:

• 1 business day (India)

• 3 business days (Global)

​

Terms and Conditions

These Terms and Conditions govern your use of the Caldra Rugs website. Caldra Rugs is a division of Hollan Hallrow Private Limited (referred to as “Company,” “we,” “our,” or “us”).

​

1. Use of Website

By accessing this website, you:

• Agree to use it lawfully and respectfully

• Will not misuse or attack the site

• Will not upload prohibited content or malware

​

2. Intellectual Property

All text, imagery, branding, and content are the intellectual property of Hollan Hallröw Private Limited unless otherwise stated.

​

3. Disclaimers

• No warranty is provided as to uninterrupted access

• Caldra Rugs does not manufacture directly; products are made per custom and trade arrangements

• Information is provided as-is without liability for errors

​

4. Limitation of Liability

We are not liable for:

• Indirect, incidental damages

• Delays or fulfilment failures beyond our control

​

5. Jurisdiction & Governing Law

• India: IT Act & DPDP

• EU/EEA: GDPR & DSA

• US: Applicable state laws (e.g., California)

• Australia/NZ: Privacy Act 1988, NZ Privacy Act

Disputes will be resolved via mediation/arbitration in the jurisdiction of the client or company office, based on contract terms.

​

6. Returns & Refunds

Refund or return is available only for manufacturing defects or incorrect shipment as per B2B contract terms. All returns must be reported within 7 working days of delivery.

​

7. Changes & Notifications

We may update these terms. Changes will be posted with an updated version date. Continued use of the website constitutes agreement to changes.

​

Accessibility Statement

Caldra Rugs and Hollan Hallröw Private Limited are committed to digital accessibility. We strive to make our website accessible in compliance with:

• WCAG 2.1 Level AA

• ADA (US)

• UK Equality Act 2010

• India’s RPwD Act

• EU Digital Services Act and Accessibility Directives

​

Accessibility Features

• Keyboard navigability

• Alt text on all images

• Clear language and readable typography

• Compatibility with NVDA, VoiceOver, and JAWS

​

Reporting an Issue

If you encounter any accessibility barriers:

• Email us at privacy@hollanhallrow.com

• We respond within 3 business days

• Accessibility issues are addressed with top priority

 

​

Note: Caldra Rugs is a vertical of Hollan Hallrow Private Limited. All policies and rights apply accordingly under the parent entity’s legal framework.